FAQ

FAQ - EasySouq.shop

1. What products do you sell?
We offer a variety of affordable, trendy tech products, including rechargeable batteries, chargers, and accessories designed to make your life easier. Our products are high-quality, functional, and stylish.

2. Where are you located?
We are based in Dubai Production City, Dubai, UAE, and operate as a licensed eCommerce business under Magayon FZE.

3. How can I contact you?
You can reach us via WhatsApp at +971545495461 or email us at enquiry@easysouq.shop. We are happy to assist you with any inquiries.

4. Do you offer international shipping?
Currently, we offer shipping within the UAE. Please check back for updates on international shipping availability.

5. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards and popular online payment options. You can securely complete your purchase during checkout.

6. How do I track my order?
Once your order has shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery.

7. What is your return and exchange policy?
We offer a 30-day return and exchange policy for most items. Please ensure the product is unused and in its original packaging. For more details, visit our Returns & Exchanges page.

8. Are your products covered by a warranty?
Yes, our products come with a warranty for a specified period, depending on the product type. Please refer to the product page for more details.

9. Do you offer bulk or wholesale orders?
Yes, we do! For bulk or wholesale inquiries, please contact us directly at enquiry@easysouq.shop to discuss pricing and availability.

10. How do I stay updated on new products and deals?
Sign up for our newsletter or follow us on social media to stay up-to-date on new arrivals, promotions, and exclusive offers.

If you have any further questions, feel free to contact us, and we’ll be happy to help!